Data Protection

Privacy Policy pavilion88 — Your Data is Safe With Us

Pavilion88 takes your privacy very seriously. This document transparently explains how we collect, use, protect and manage the personal data of every member in Malaysia.

Updated: January 2026 SSL 256-bit

Pavilion88's Six Data Protection Principles

Every data-related decision is made based on these principles to ensure your privacy is always protected.

End-to-End Encryption

All data transmitted between your device and pavilion88's servers is protected by 256-bit SSL encryption. Your sensitive information cannot be read by any third party.

Not Sold to Third Parties

Pavilion88 has never and will never sell, rent or share member personal data with any third party for marketing purposes without your consent.

Full Control in Your Hands

You have the right to access, correct, download, or request deletion of your personal data at any time through your account settings or by contacting our support team.

Secure Data Storage

Your personal data is stored on servers protected by enterprise-grade firewalls, strict access controls, and 24/7 threat monitoring systems.

Legal Compliance

Pavilion88 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards in all aspects of member personal data management.

Breach Notification

In the event of any security incident involving your data, pavilion88 will notify you in a timely manner and take immediate steps to protect your account.

Quick Summary: pavilion88 only collects data that is strictly necessary to operate the platform, protects it with the latest encryption, never sells it to anyone, and gives you full control over your own personal information.

1Privacy Policy Introduction & Scope

This Privacy Policy describes the personal data collection, use, storage, and protection practices carried out by pavilion88 ("we", "Platform") in relation to all users who access or use our services through the pavilion88 website, mobile app, or any digital channel.

We understand that privacy is a deeply personal matter. When you entrust your personal information to pavilion88, we treat that trust as a significant responsibility. That is why we developed this policy not merely to meet legal requirements, but because we genuinely care about the security of your data.

This policy applies to all information collected through:

  • The official pavilion88 website and all its subdomains.
  • The pavilion88 mobile app for Android and iOS.
  • Communication via email, live chat and customer support channels.
  • Any new services or features introduced by pavilion88 from time to time.

2Types of Personal Data We Collect

Pavilion88 collects your personal data through several means — directly from you, automatically as you use the platform, and in certain cases from legitimate third-party sources such as financial institutions.

Data Category Example Information Primary Purpose Required?
Identity Data Full name, date of birth, IC/passport number Identity Verification (KYC) Yes
Contact Data Phone number, email address Communication & Account Security Yes
Financial Data Bank account details, transaction records Deposit & Withdrawal Processing Yes
Technical Data IP address, device type, web browser Security & Fraud Detection Automatic
Activity Data Game history, betting logs Compliance & Responsible Gaming Automatic
Preference Data Language settings, notification preferences A More Personalized Experience Options

We never collect sensitive data such as health information, political affiliations, or religious beliefs unless specifically required by applicable law.

3How We Use Your Personal Data

Every use of your personal data on pavilion88 has a clear and lawful purpose. We do not process your data beyond what is necessary for the stated purpose. Below are the primary ways we use your information:

  • Account Management: Creating, verifying and managing your member account, including the KYC identity verification process required for everyone's security.
  • Transaction Processing: Processing all deposits, withdrawals and financial transactions quickly and securely using your preferred payment method.
  • Platform Security: Detecting and preventing fraud, money laundering, multiple account usage and any suspicious activity that could compromise platform security.
  • Customer Support: Providing accurate and effective assistance when you contact our support team via live chat or other channels.
  • Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and offering appropriate self-management tools.
  • Legal Compliance: Meeting legal obligations including anti-money laundering (AML) reporting requirements and requests from legitimate authorities.
  • Platform Improvements: Analyzing usage patterns in aggregate (not individually) to improve the user experience and develop more useful new features.
pavilion88 does not use your personal data to make automated decisions that affect your rights without human oversight. Any significant decision is always reviewed by our team.

4Third-Party Data Sharing & Disclosure

Pavilion88 does not sell, rent or trade your personal data. However, in certain limited circumstances, we may share information with the following parties for legitimate operational purposes:

  • Payment Processors: Financial institutions and digital wallet providers that process your transactions. They receive only the data needed to complete the transaction.
  • Technical Service Providers: Server hosting, analytics, and cybersecurity companies that help us operate the platform. All such providers are bound by strict confidentiality agreements.
  • Legal Authority: Law enforcement bodies, courts, or regulatory agencies when we are required to do so under Malaysian law.
  • Gaming Partners: Game software providers may receive limited game session data to ensure game integrity. Personal identity information is not shared.
In all data sharing, we disclose only the minimum information necessary and ensure recipients are bound by data protection obligations equivalent to our own standards.

5Cookie & Tracking Technology

Pavilion88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use several types of cookies:

  • Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled as the platform will not function properly without them.
  • Performance Cookies: Collecting information about how you use the platform to help us identify and resolve technical issues.
  • Functional Cookies: Remembering your preferences such as language, display settings and login information to make your next visit easier.
  • Analytics Cookies: Helping us understand overall usage patterns to improve our services. This data is collected in aggregate and does not identify individuals.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

6Your Security & Data Protection

Your personal data security is pavilion88's highest priority. We continuously invest in the latest security infrastructure to ensure your information is always protected.

Key security measures we use:

  • 256-bit SSL Encryption: All communications between your device and our servers are secured by the same industry-standard encryption used by leading financial institutions.
  • Two-Factor Authentication (2FA): An additional security layer that requires verification through your second device each time you log in from a new device.
  • 24/7 Threat Monitoring: An automated intrusion detection system monitors the platform around the clock and immediately alerts the security team upon detecting unusual activity.
  • Internal Access Controls: Only authorised staff who require access to perform their duties may view member personal data, and all access is carefully logged.
  • Regular Security Testing: pavilion88 conducts regular penetration testing and security audits involving independent cybersecurity experts.
  • Data Backup: Your data is securely backed up and encrypted across multiple locations to ensure service continuity.
While we take all reasonable precautions, no digital system can be guaranteed 100% secure. We encourage you to also safeguard your account by using a strong password and not sharing it with anyone.

7Your Rights as a pavilion88 Member

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by pavilion88:

Right of Access

Request a copy of all personal data we hold about you at any time.

Right to Rectification

Correct any inaccurate or incomplete data in your account.

Right to Erasure

Request deletion of your data subject to legal retention obligations.

Right to Portability

Receive your data in a machine-readable format for transfer.

Right to Object

Object to the processing of your data for direct marketing or specific purposes.

Right to Restriction

Request restriction of your data processing while a dispute or review is in progress.

To exercise any of the above rights, contact the pavilion88 support team via the in-platform live chat. We will process your request within 30 business days.

8Data Retention & Deletion Period

Pavilion88 retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by applicable law in Malaysia.

  • Active Account Data: Retained for the duration your account is active and for 7 years after account closure for AML compliance and legal requirements.
  • Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian financial law requirements.
  • Communication Logs: Customer support records are retained for 3 years for reference and service improvement purposes.
  • Cookie Data: Session cookies are deleted when you close your browser. Persistent cookies are deleted after a set period, typically between 30 days and 1 year.
  • Marketing Data: Marketing preference data is retained until you withdraw your consent.

When the retention period expires or you request deletion, your data will be securely erased using methods that ensure it cannot be recovered.

9Children's Privacy & Protection of Vulnerable Groups

Pavilion88 strictly prohibits use of the platform by individuals under the age of 18. Our platform is not designed for, and we do not knowingly collect personal data from, minors.

Warning: If we find that personal data has been collected from someone under 18 years of age without proper age verification, we will immediately delete that data and close the relevant account.

If you believe a minor has registered on pavilion88, please contact our support team immediately with the relevant information so that prompt action can be taken.

10Privacy Policy Amendments & How to Contact Us

Pavilion88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or new technologies we adopt.

When significant changes are made:

  • We will update the "Last Updated" date at the top of this document.
  • Notification will be sent via email or in-platform notification for material changes.
  • Previous versions of the Privacy Policy will be retained and can be requested for reference.

Continued use of the pavilion88 platform after any amendment takes effect constitutes acceptance of the revised policy.

Have a Question? If you have any questions, concerns, or wish to exercise your rights regarding personal data, do not hesitate to contact our Data Protection Officer via live chat on the pavilion88 platform. We are available 24 hours a day, 7 days a week.
This Privacy Policy is governed and interpreted in accordance with Malaysian law, specifically the Personal Data Protection Act 2010 (Act 709). Any disputes relating to this policy are subject to the jurisdiction of Malaysian courts.

Your Data is Safe. Your Games are Secure.

Now that you understand how pavilion88 protects your privacy, you can play with greater peace of mind. Register today and enjoy a safe, fair, and enjoyable gaming experience.

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